1. Refunds Policy:
We want you to have a seamless experience with your game top-up from BK Gaming. If you encounter any issues, we provide refunds under specific conditions outlined in this policy.
2. Eligibility for Refunds:
The game credits must be refunded within 7 days from the date of purchase.
The game credits must be unused and in their original state.
Refunds are subject to inspection and approval.
3. Initiation of Refunds:
To initiate a refund, please contact our customer support team at [email protected] or +60173266967 within 7 days from the date of purchase.
Our customer support team will provide you with instructions on refunding the game credits.
4. Inspection and Approval:
Refunded game credits will be inspected upon receipt. If they meet the eligibility criteria, a refund will be processed.
Refunds may take 7 days to process and will be issued to the original payment method.
5. Refund Amount:
The refund amount will include the purchase price of the game credits and any applicable taxes.
6. Cancellation Policy:
Orders can be canceled within 7 days of purchase. Contact us as soon as possible if you wish to cancel an order.
7. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at [email protected] or +60173266967.